Privacy Policy

PRIVACY AND PERSONAL DATA PROTECTION POLICY

Glowhall Company attaches great importance to the lawful processing, security and protection of your personal data, in any capacity you communicate or cooperate with us, such as potential candidates or active customers, consumers, website visitors, employees, suppliers, professionals, individuals, consumers , passengers, or third parties cooperating with any company in the group.

Please read these terms and conditions carefully and the relevant Company Security and Privacy Policy.

      1.What is your personal data

Your personal data includes any information on paper or electronic media, which may lead, either directly or in combination with others, to your unique identification or identification as a natural person. This category includes, as appropriate, information such as name, VAT number, social security registration number, your physical and electronic addresses, your landline and mobile phone numbers, callers and called telephone numbers, recipients of SMS / MMS messages, bank / debit / prepaid details your e-mail addresses, your e-mail addresses, identifiers of your equipment or terminals, computer, smartphone, tablet, your web browsing history (log files, cookies, etc.), and any other information that allows you to be uniquely identified of the General Regulation of Personal Data Protection (GKPD 2016/679), of law 4624/2019, of the current Greek legislation as well as of the decisions of the Personal Data Protection Authority (APDPX).

2. What personal data do we collect?

We process in accordance with the law and protect your personal data when you contact us and / or buy our products directly and / or online, when you call our numbers or short codes to provide you with information, information or services related to any other activity of the company.

3. Legal processing

The Company will use your information for the following lawful processing purposes (under Article 6 of the GIPA), as the case may be, with your express consent that you may revoke at any time, either for the performance of a contract or pre-contractual relationship with you, or for the to serve our legitimate interest or to defend your vital interest, namely:

• To manage your calls for information in order to complete your requests, purchases and orders.
• To answer your requests and questions about our products as well as information and answers to your suggestions and comments on improving our products and services.
• To announce the results of the surveys, draws and competitions in which you may have participated.
• To analyze our website traffic and improve your experience as well as to provide you with information related to products, special offers and promotions.
• For our internal operations and analysis such as internal management, fraud prevention, use of management, pricing, accounting, billing and control information systems.

In any case, you can change your preferences at any time by calling 2310028320.

       4.What are the principles of collection and processing

This Privacy Policy is intended to inform you of the terms of collection, processing and transmission of your personal data that we may collect as Processors or Executors. The Company and its trained staff apply the ten Processing Principles of GPD 2016/679 (legality, objectivity, transparency, purpose limitation, data minimization, accuracy, limitation of storage time, integrity, confidentiality and accountability). The Company protects and secures your eight Rights regarding the use of your Personal Data (information, access, correction, deletion, restriction of processing, portability, opposition and non-automated decision-making based on profile, as specified in Greek law). The above applies without discrimination and applies to all treatments we perform and all services we provide.

5. What are the ways of collecting your personal data

 The Company collects your personal data by accepting the terms of use of each of our services, such as:

• when you call our numbers or our short codes, when you send us an email, or fill out an application or order
• when contacting our offices or our customer service staff, and our call center, either for purchases or to express your opinion, complaints, or comments.
• when you send us the postal address of issuing or sending an invoice or proof of service as well as home delivery details of your order.
• when you voluntarily subscribe to print or online catalogs to receive print, electronic or SMS information or other marketing material or to renew your preferences or to participate in contests, questionnaires and surveys.
• when you visit our websites through which we collect, with your explicit consent, through cookies information from your terminal device, such as your Internet Protocol (IP) address, the operating system you use, the type and version of your browser. etc.
• when we receive documents, requests, orders, petitions, warrants, etc. third parties, such as supervisors, prosecutors, courts, tax authorities, to investigate crimes and protect you against fraud or the fight against all forms of crime and to prevent the infringement of legal property (protected intellectual property, software, music…).

        6.Minimize, store and delete your data

The Company will always ask you for the minimum required personal data required by law to connect to our online platforms and services, to purchase products to communicate through websites with other users or to take part in contests and promotions.

Our Company keeps your personal data only for as long as it is required by the contractual terms of each service, in combination with the current legislation, based on the respective purpose of processing, while then it anonymizes or destroys them. You can ask us and find out what data we collect about you and correct or delete it by completing a relevant application that we have available, unless their maintenance is required by law for tax, evidentiary or judicial purposes and to prosecute illegal acts.